Waiting list for medical treatment

  • Find it in the Law:
    Law on the Rights and Responsibilities of the Citizens in the Health Care
  • Who is responsible:
    Health institutions
  • Who can help me:
    Health Inspectorate, Ministry of Health
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You need to be treated in a health institution, but you have been included in the waiting list due to the fact that no place is available to accommodate you in the institution immediately. You must know that by law you can be included into the waiting list only if another health institution cannot provide the same services needed and/or you refuse to be treated by another institution. The Law also states that you cannot be included into the waiting list for a longer time period that might endanger your life. In such circumstances, the health institution should either admit you out of the lineup, refer you to another institution or to institutions outside Kosovo.

The law says that health institutions should create a waiting list in line with health standards and professional criteria. It also obliges health institutions to explain the reasons why you are placed on the waiting list, the time when treatment can be provided, as well as the possible consequences of the waiting time.

The Law on Rights and Responsibilities of the Citizens in the Health Care states that the Health Inspectorate and other officials in the Ministry of Health are responsible to oversee protection of these rights as well as are responsible for controlling waiting lists based on citizens’ written authorizations. Thus, if you think that you have not been treated properly in terms of time of waiting or that you are not properly informed about time of waiting, please notify the Health Inspectorate and the Ministry of Health.


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